Enhance your communication skills across diverse client groups and learn how cultural awareness, active listening, and respectful language improve service interactions.
Build capacity for sales support, satisfaction, and customer retention
Develop the skills that shape client experience and brand perception by understanding how communication, professionalism, and responsiveness affect how customers interpret and remember their interactions with an organisation.
This course examines the theory and practice of customer engagement, satisfaction, and service delivery within competitive industries. Learners study communication dynamics, service standards, problem-solving frameworks, conflict handling, and retention strategies that shape brand reputation and client loyalty. The programme prepares participants for frontline, sales, and customer-facing roles across multiple sectors. To obtain the programme summary or proceed with registration, kindly submit an enquiry.
